Why families don’t trust success rates
The addiction treatment industry has attracted more than its share of charlatans over the years. They've quoted absurdly high success rates and engaged in practices like patient brokering. While a small percentage of the industry, they’ve tainted the whole field and given material to exposés like John Oliver’s and the Body Brokers movie.
Trust is the foundation of all marketing and business success. The sad truth is that consumers searching for treatment simply don’t trust the success rates that treatment centers develop internally.
Solving that problem was the reason Vista Research Group was created in 2015. Vista provides treatment centers with a cost-effective way to measure their post-treatment success rates so families can use accurate information to choose where to send their loved ones.
Independent results give treatment centers three ways to attract more patients.
One: Earn a Success Rating on Conquer Addiction
After pioneering treatment centers began measuring their outcomes with Vista’s scientific methods, Vista’s founder and her daughter launched Conquer Addiction. The nonprofit helps families find rehabs that meet their needs and have the best proven outcomes.

For $199 a year, your center can submit its outcomes research and earn a 1-star to 5-star rating from an independent panel of judges. Families see your validated results, then click through to your website or call your admissions line.
The application takes five minutes. If you’re new to outcomes research, the judges will give your center a “Rating Pending” status in recognition of your willingness to prove how effective your treatment is.
Apply to be listed on Conquer Addiction →
Two: Showcase Your Research Results on Your Website
Families are hungry for proof that a center works. Vista clients who share their outcomes on their website and in referral presentations say it truly sets them apart and attracts more patients.
See the best ways to promote your success rate →
Three: Market to the Patients You Treat Best
Every treatment center has patients it treats unusually well. Most centers don’t know who those patients are.
Vista’s annual Treatment Effectiveness and Post-Treatment Outcomes reports show you. Your strongest results might be with young men under 30. Or patients addicted to meth or marijuana. Or patients who have already been to treatment six or more times and whose families are on the verge of giving up.
Once you know, you can make your rehab marketing substantially more effective by targeting these specific types of patients.
This pays off in two ways. You spend less, because you’re reaching a smaller, well-defined group. And more of those people choose you, because you can show them something few programs can: proof that you help people like them recover.
The Payback Comes Quickly
Outcomes research isn’t an expense. It’s an investment that makes every marketing dollar work harder.
A typical 50-patient PHP/IOP needs to attract just one additional patient per quarter to profit from Vista’s outcomes research.
See the extraordinary ROI of Vista’s outcomes research →
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