Vista's Post-Treatment Outcomes Research
Vista Research Group was created in September 2015 with a single purpose – to build an outcomes research system that accurately and cost-effectively measures the percentage of patients able to meet their drug and alcohol usage goals after addiction treatment.
Former addiction treatment patients are notoriously difficult to reach. We’ve spent the intervening years perfecting a system to connect with these patients one month, six months and twelve months after they discharge from treatment. Our system has these elements:
We reach out by text, email and phone
Our outcomes researchers make 10 to 15 attempts to contact patients at each time period
We pay the patients to take the surveys, instantly sending them a Target or Starbucks gift card as soon as they complete a survey
We also reach out to “locator people” like a mom or a spouse who the patient has given us permission to contact if we can’t reach them because their cell phone number has changed, for example
We promise the patients' confidentiality, so they can tell us they’re using without this information getting back to their clinician
If an SUD patient admits using again or a mental health patient reports feeling poor or terrible, we’ll ask at the end of the survey if they’d like someone from their treatment center to contact them to discuss potentially returning to treatment. If so, we instantly notify the treatment center
Through this system, we have unprecedented response rates:
Vista is typically able to reach 45% to 60% of patients at
one, six and twelve months post-treatment
The bad news is that the Vista’s post-treatment abstinence results are almost identical to those reported in the last federally-funded addiction treatment outcomes research in the early 1990s!
See What You Can Learn From Outcomes:
Using Post-Treatment Outcomes to Differentiate Your Center
Use your outcomes research to negotiate more effectively with payers
Vista produces Payer Summary Reports that summarize the key metrics of most importance to payers for most of our clients. These 13-page reports can report results for all patients or, for centers going into a renegotiation with an existing health insurance company, for only the members of that payer. Best of all, they’re free! Download a sample Payer Summary Report now:
Stop having to beg payers for more treatment days and reasonable reimbursement rates
Use your excellent post-treatment outcomes to join Carrum’s SUD Center of Excellence program and/or Conquer Addiction’s Five-Star Addiction Treatment Market. Both of these programs have you define a standard episode of treatment and an all-inclusive bundled price. Regain control over the treatment your patients receive!
Attract high-quality private-pay patients who are looking for rehabs that can prove they’re effective
If you’ve ever tried to find treatment for an addicted loved one, you know how horrible it is to have to decide where to send them for treatment based on how nice someone is on the phone, rather than on which rehab is providing the best treatment. Showcase your independently-verified effectiveness by becoming a 5-star treatment center on Conquer Addiction or by including a free Prospective Patient report on your website. Download a sample Prospective Patient Report now:
